Shoosmiths has announced it has appointed David Palmer has the new head of its consumer legal services operation Access Legal. David has been appointed to drive Access Legal forward after a successful first 18 months.
David will be taking over from the current head of consumer services, Judith Dorkins, who has worked for Shoosmiths for 20 years, and spent months helping to develop and launch Access Legal.
Judith Dorkins, who is retiring to pursue other interests, commented on David taking over from her: “David is an experienced business leader who had developed success across a wide range of sectors and for some of the most challenging and innovative international companies.
“He has just the skills we were looking for to take Access Legal to the next level in the journey to become a leading and trusted provider of high quality legal services to consumers.”
David Palmer, new head of consumer services, Access Legal, commented: “This is a wonderful challenge at what is an exciting time for the consumer legal services market. To be the leading player as we intend in this brave new world we must offer legal expertise coupled with traditional service values, delivered in a modern way that deploys the best practices from other fast-moving consumer sectors. I’m looking forward to making this happen.”
Before moving to Access Legal, David has enjoyed a wide ranging career, including roles such as director of the UK personal cards business of Citigroup, international marketing head for US private equity and investment banking group Robert W Baird, and head of personal customer marketing for Royal Bank of Scotland’s card division.
Access Legal was first launched in February 2010, and marked its first year anniversary at the start of 2011 with an impressive set of launch-year statistics.
It recorded a 178% increase in direct enquiries, saw web enquiries up more than 100%, staff referrals and member claims climbed from 1% to 11% and it experienced 25 times more enquiries through recommendations.