Tag Archives: Legal disputes

Access Legal from Shoosmiths joins the Institute of Customer Service

Access Legal from Shoosmiths has announced it has joined the Institute of Customer Service, making it the first top 30 legal services firm to do so.

The national law firm believes that becoming a member of the Institute of Customer Service will help support its key strategic aim of delivering the highest levels of client and customer service.

Access Legal provides a variety of services including personal injury claims, and considers customer service to be extremely important. The team at Access Legal aim to be friendly, supportive and caring and treat each client as a real person rather than a ‘case’.

Claire Rowe, chief executive of Shoosmiths, commented: “One of Shoosmiths’ central tenets is that only the very best customer service is good enough.

“And while we’re proud of the service levels we’ve already achieved, we’re the first to acknowledge that there’s always room for improvement.

“We must make sure everyone at the firm is committed to delivering great customer service all the time, which is why we’re rolling out an Institute-associated people development programme, to ensure client service is understood at all levels of the firm.

“One of the reasons we chose to join the Institute is because it’s recognised as the leading body in its field by so many of our clients. And it would be wonderful to think that as the first top 30 law firm to join it, we might just be setting a new benchmark for the legal industry.”

The Institute of Customer Service is an independent, professional membership body for customer service. It aims to be the first port of call for every aspect of customer service, so that its customers can improve their business performance and their overall customer experience.

Via EPR Network
Law press releases

Access Legal Solicitor Moves From PA To Clinical Negligence Lawyer In Two Countries

Access Legal from Shoosmiths has revealed that one of its clinical negligence specialists has been admitted as a solicitor – for the second time.

Kishma Small, already admitted as a solicitor in the UK, made it a double in her native British Virgin Islands (BVI) in the Caribbean. She is one of the first BVIslanders to complete a Legal Practice Course (LPC), and then remain in the UK to complete a legal training contract.

Kishma has just returned from a special ceremony in the Supreme Court in Road Town, Tortola – the largest of the islands which form the BVI archipelago – where she was required to make a formal speech. Her application to become a solicitor of the Eastern Caribbean Supreme Court had to be supported by a number of BVI senior legal practitioners for it to be successful. The ceremony was officiated by High Court Judge Her Ladyship Madam Justice Rita Joseph-Olivetti. Kishma’s application was presented by Helene Anne Lewis, senior partner at SimonetteLewis and supported by Colin Riegels, partner at Harney Westwood & Riegels.

Kishma said: “By 2001, I felt that it was time to pursue my dream of becoming a lawyer. I chose to study in the UK because I was confident that I would receive an excellent standard of education as well as gain valuable experience of life abroad, away from my tropical home.

“It was one of the most difficult decisions I’ve ever had to make, especially as it meant leaving my friends and family, not to mention my country – but it was something I needed to do. I’m so grateful for this phenomenal opportunity – being admitted to practice in the BVI is quite literally a dream come true. I’m privileged to be able to do the job I love in my two favourite countries.”

Richard Follis, partner and national head of clinical negligence at Shoosmiths said: “To be admitted once as a qualified solicitor shows real hard work; to be admitted twice is a fantastic achievement. We’re incredibly proud of Kishma. She’s set a wonderful example to both the team and the legal profession as a whole.”

Via EPR Network
Law press releases