Access Legal from Shoosmiths has announced it has joined the Institute of Customer Service, making it the first top 30 legal services firm to do so.
The national law firm believes that becoming a member of the Institute of Customer Service will help support its key strategic aim of delivering the highest levels of client and customer service.
Access Legal provides a variety of services including personal injury claims, and considers customer service to be extremely important. The team at Access Legal aim to be friendly, supportive and caring and treat each client as a real person rather than a ‘case’.
Claire Rowe, chief executive of Shoosmiths, commented: “One of Shoosmiths’ central tenets is that only the very best customer service is good enough.
“And while we’re proud of the service levels we’ve already achieved, we’re the first to acknowledge that there’s always room for improvement.
“We must make sure everyone at the firm is committed to delivering great customer service all the time, which is why we’re rolling out an Institute-associated people development programme, to ensure client service is understood at all levels of the firm.
“One of the reasons we chose to join the Institute is because it’s recognised as the leading body in its field by so many of our clients. And it would be wonderful to think that as the first top 30 law firm to join it, we might just be setting a new benchmark for the legal industry.”
The Institute of Customer Service is an independent, professional membership body for customer service. It aims to be the first port of call for every aspect of customer service, so that its customers can improve their business performance and their overall customer experience.