Tag Archives: Personal Injury Solicitors

Access Legal From Shoosmiths Announces Uplift On All Compensation Awards Next Year

Access Legal from Shoosmiths has announced that a decision handed down at the Court of Appeal recently means that people awarded damages in court for all personal injury claims will get 10% more compensation from next year.

A case handled by Shoosmiths’ private client arm Access Legal (Simmons vs Castle) was successfully taken to the Court of Appeal in February of this year and has been used by the Court of Appeal judges to set guidelines on the level of general damages at 10% higher than at the present time.

Access Legal’s client, Christopher Simmons, was riding his motorbike when the defendant carried out a U turn immediately in front of him, causing Mr Simmons to collide with the vehicle. He was knocked off his bike and thrown across the bonnet, suffering a traumatic rupture of the spleen and soft tissue injury to his knee. The personal injury solicitorssuccessfully won compensation amounting to more than £24,000.00 and if Mr Simmons should develop a long term disabling illness related to his injuries which causes significant ongoing loss of earnings, he can go back to the court for further compensation.

The proposed increase in damages is intended to ensure the reforms set out in the Legal Aid, Sentencing, and Punishment of Offenders Act 2012 is a package to compensate for the loss of conditional fee agreements and after the event insurance when the rules come into force in April 2013. These new rules are based on the recommendations of a 2009 report produced by Sir Rupert Jackson (who sits in the Court of Appeal as Lord Justice Jackson) which proposed abolishing the no-win-no-fee Conditional Fee Agreement (CFA) system where the claimant’s lawyers recover a ‘success fee’ to compensate for those cases that are not successful and where they cannot recover their costs.

Instead, from next year, the Act means that it’s the winning claimants who will have to pay the success fee (capped at 25%of the damages they are awarded). They will also no longer be able to recover premiums paid for After the Event insurance (taken out to cover having to pay the other side’s costs in the event they lose) from the defendant. This can be seen as a positive step against the background of the new rules which penalise deserving and genuine claimants on costs. At least the 10% uplift partially ameliorates the significant negative impact of the abolition of the claimant’s right to justice; however, claimants will still lose out.

Access Legal partner Rose Donoghue commented: “Although the 10% uplift on personal injury claims is a step in the right direction, we must not lose sight that the new rules may, because of the financial risks, deter those the individuals who have suffered serious injuries, from pursuing genuine claims.”

The package of measures introduced by the government to reform civil litigation costs emphasises why it’s now even more crucial that any solicitors appointed to represent a client in any personal injury claim is experienced, qualified and professional. No matter how credible and convincing the case may be, those involved are now exposed to a greater element of financial risk, so a solicitor who can give an accurate and realistic assessment of the chance of success based entirely on the merits of the case to ensure that any the damages due are retained is more important than ever.

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Access Legal From Shoosmiths Announces £10.8m Payout For 11-Year-Old Left Disabled From Birth

Access Legal from Shoosmiths has announced that Milly Evans, an 11-year-old-girl left severely disabled from birth, was awarded £10.8 million compensation.

The national law firm Access Legal and its team of medical negligence solicitors helped secure the amount – believed to be one of the largest ever in the UK – at a High Court hearing.

The injury to Milly happened during her birth at Lincoln County Hospital. Milly’s mother, Kate Evans, was already in established labour when she was admitted to hospital at 7pm on 1 March 2001. Her baby’s heart was initially monitored, but later heart rate monitoring was totally inadequate. By 10pm it was discovered that the baby had an abnormal heart rate and was suffering fetal distress.

Milly was born at 10.20pm and transferred to the neo-natal unit, where she underwent resuscitation and suffered a seizure. Mrs Evans said that if the baby’s heart had been properly monitored, the midwife would have spotted the fetal distress sooner and Milly would have been delivered earlier and not suffered catastrophic injury.

After many years, United Lincolnshire Hospital NHS Trust, which runs Lincoln County Hospital, eventually admitted liability for its mistakes, but national law firm Access Legal from Shoosmiths had to fight to secure adequate compensation for Milly.

Milly suffers from cerebral palsy and requires 24-hour care. In addition to being confined to a wheelchair, she is unable to speak and is dependent on others for all daily activities. Milly’s intellect has remained fairly well intact, and she communicates through an eye-gaze system.

Milly’s parents will use the money to pay for past and future full-time carers, plus ongoing treatment, education, special equipment, transport, and loss of future earnings. Additionally, the compensation amount takes into account general damages for pain, suffering and loss of amenity.

Mr and Mrs Evans have had to make many sacrifices for their daughter over the last 11years. Milly’s father, Andy, was an RAF Squadron Leader and a former member of the famous Red Arrows display team. He was not able to continue with his career as a consequence of Milly’s disabilities.

Milly will now be able to have a specially-adapted home featuring hoists and a hydrotherapy pool, and it will be big enough for Milly to access all rooms in her wheelchair.

Mrs Evans said: “We’ve all been through a very difficult time. The money will never make up for the mistake that condemned Milly to a lifetime of dependency on others. However, it will ensure that Milly is provided with full-time care and equipment throughout her life. We now want to build a loving and secure life for Milly in a new adapted home.”

Access Legal partner and medical negligence specialist Denise Stephens said: “Milly is an amazing girl, with a beautiful smile and a sense of humour. She requires round-the-clock care and attention, and will do so for the rest of her life. It was crucial, therefore, that we were able to secure a compensation award of this size to provide for Milly’s needs.”

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PHC Law Helps Man Gain Compensation For Broken Ring Finger

Preston-based personal injury specialist company PHC Law has succeeded in recovering £3,250 in compensation for a man who trapped his ring finger in a window at his place of work.

When the window’s locking mechanism was found to be faulty, the man contacted PHC Law, and was advised by Mr John Cooper, a senior consultant solicitor at the firm, which specialises in personal injury law.

The incident resulted in the man sustaining a fractured finger, and when Mr Cooper contacted his employer to notify them of the claim, their insurers admitted liability due to the window’s defective mechanism.

Mr Cooper is a senior partner in PHC Law personal injury solicitors, based in Preston, Lancashire. He said: “We obtained a report from a consultant orthopaedic surgeon to assess the seriousness of the injury, and from this assessed the likelihood of being able to bring a successful injury claim using our many years’ experience, and this formed the basis of our submission.

“This case was similar to thousands every year, in which people suffer injuries in the course of their regular work through no fault of their own, and subsequently receive compensation for the injury and the distress caused, with help from dedicated and caring personal injury solicitors such as us,” he added.

If you have been injured in an accident at work and would like more information about how Mr Cooper and his team can help, visit www.phclaw.com or call 0800 612 7 612.

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PHC Law Recovers £2,750 Compensation For Supermarket Accident Victim

Well-known Preston-based personal injury solicitors PHC Law has recovered £2,750 for a women that was involved in an accident while shopping at a reputable supermarket, which resulted in injuries to her back and hip.

The woman had finished shopping at the supermarket and was getting ready to leave when she slipped and fell quite heavily, dropping her shopping and smashing four of the jars of jam she had purchased.

The supermarket instantly provided assistance to the woman and the incident was reported – it was discovered that she had slipped on a grape that have been left on the floor near the checkout. The store’s insurers later admitted liability.

When the woman decided to seek compensation for her accident she contacted PHC Law and her case was quickly passed on to senior consultant solicitor Mr John Cooper, who worked closely with her throughout the case.

“I am very pleased with the outcome of this case,” said Mr Cooper. “However, our client was very fortunate to have not suffered any serious injuries and has made a good recovery.

“Unfortunately accidents like this do happen, and I would urge anyone in this situation to get in touch and speak to a specialist personal injury solicitor to discuss their case”.

PHC Law was able to agree damages of £2,750 with the supermarket and the woman received one hundred per cent of the compensation, as the law firm always recoups legal fees from the other side. They also work on a no win no fee basis, ensuring all clients that come to them aren’t left with expensive fees should their claim be unsuccessful.

PHC Law specialises in a number of claim types, so whether you have been involved in an accident at work or have a personal injury claim you can contact the firm today to find out if you have a case for compensation.

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Factory Worker Gets £2k Payout With The Help Of PHC Law

A Polish migrant worker has been compensated after injuring his hand in a potato slicing machine at work.

The accident took place on December 10, 2010, while the man was operating a machine designed to shape potatoes for the catering industry. His role involved placing potatoes in the machine so they could be correctly cut, and then removing them. However, the machine became clogged with potato and then jammed, as it had done on numerous occasions.

The worker attempted to clear out the machine but it moved, trapping and injuring his hand. The man’s employer denied responsibility, but he decided to call on the services of personal injury solicitors PHC Law to find out if it was possible to claim compensation. Once the case came to court the worker was offered £2,270 by way of compensation.

Mr John Cooper, a senior consultant solicitor at PHC Law said: “This man was performing the same role as he had done many times before when the accident happened. And despite his employer refusing to accept responsibility, the company backed down and offered a financial settlement once PHC Law got involved and helped the man to take his case to court.

“This is yet another example of why it is vital that people who have suffered an accident at work should make sure they get in touch with a professional personal injury specialist. This man deserved to be compensated financially following the injuries he sustained and the team at PHC Law were pleased to be able to use their expertise to make sure this happened.”

Mr Cuerden, Managing Director of PHC Law added: “We’d urge anyone who has had an accident and sustained an injury in the last three years to contact to discover if they too could make a claim.”

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PHC Law Helps Worker Receive £100,000 Following Serious Injury At Work

A man who fell out of the back of a lorry and sustained a serious injury has received a £100,000 settlement.

The worker was being helped to load his lorry by a forklift truck driver who then left the area, before lowering the retractable steps at the rear of the vehicle. Without the steps the man had no safe way of getting to the ground and ended up falling off the back of the lorry. He sustained serious injuries to his right knee including damage to the tibia and the fibula.

The man called on Preston-based personal injury solicitors PHC Law to take on the case, which was accepted by senior consultant solicitor Mr John Cooper.

Mr Cooper said: “This was a particularly serious incident. While the man returned to his job, as a result of the injuries he sustained in the accident at work, he was unable to complete his normal duties without the assistance of a helper.

Orthopaedic evidence was obtained by both parties, and doctors agreed that this was a serious injury. Following proposals and counter proposals, the claim was settled at the total sum of £100,000.

Mr.Cuerden, Managing Director of PHC Law said: “We were happy with the outcome of this case, which should serve as a reminder to anyone that has sustained an injury at work, that they could well be entitled to compensation and damages. We’d urge anyone in this situation to get in touch so they can discuss their case with a specialist solicitor.”

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PHC Law Hails Court’s Decision To Compensate Injured Kitchen Worker

Preston-based personal injury solicitors PHC Law has backed a court’s decision to award a woman £2,000 in compensation after she was injured at work.

Mrs Wilkinson was working in a hospital kitchen using a portable, combined fridge and oven unit when the accident happened. As she attempted to close the door of the fridge, another door attached to the cooker opened, causing hot air to rush out of the appliance and catch her in the face.

Mrs Wilkinson suffered scalding to her face and neck and was forced to take three weeks off work as a result. Thankfully, despite receiving extremely painful injuries, she went on to make a full recovery and was not scarred during the accident at work.

Following the incident, Mrs Wilkinson decided not to suffer in silence and contacted PHC Law to discover whether she was entitled to make a claim. The professional team at PHC Law talked her through the whole process and agreed to take on the case on a no win, no fee basis. The company’s legal costs were recovered separately and Mrs Wilkinson was able to keep 100 per cent of her compensation.

John Cooper, a senior consultant of PHC Law said: “We’re delighted that Mrs Wilkinson has been suitably compensated following an accident that shouldn’t have been allowed to happen. Every employer in the UK has a duty of care to their workers, and must ensure that they are providing a safe and secure working environment.

“We would urge anyone who has been injured following an accident at work to get in touch with a member of the team at PHC Law, just like Mrs Wilkinson did, to see if they could be entitled to compensation.”

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PHC Law Win Production Worker’s Compensation Pay-Out Following Accident At Work

A client of the well-known personal injury solicitors PHC Law has received £2,700 in damages following an accident at work.

The Preston-based solicitors work with victims of road traffic accidents, accidents at work, personal injury and criminal injuries, awarding claimants the compensation they deserve following devastating accidents. The company works on a ‘no win, no fee’ basis and provides free injury claim assessments.

The claimant of PHC Law’s latest case worked on a production line where breakfast cereals were packaged. The accident occurred when he was struck in the face by a cereal box that had been rejected by the machine he was working on. The corner of the box caused a scratch to the surface of his eye, after which he was rushed to a nearby hospital where he was treated for his injury. As a result of the accident the man had to cover the injured eye with a pad for two weeks, in which time he was unable to attend work for a full six weeks.

Following the accident PHC Law contacted the man’s Consultant Eye Specialist and obtained a report detailing his recovery and confirming that there would be no long term damage caused to the injured eye.

The insurers admitted liability and damages were agreed at £2.700. All legal costs were recouped from the other side and, as per PHC Law’s ethos; the claimant received one hundred per cent of the compensation.

“We’re thrilled to have helped in winning this case for the man in question,” said Victoria Leah of PHC Law. “We believe that the compensation amount that has been awarded is suitable and are happy to have helped. At PHC Law we strive to recover compensation for victims and are pleased with the results of this case.”

To find out more about PHC Law visit www.phclaw.com today.

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Preston Solicitor Welcomes Tough Line From Justice Ministry in Rooting Out Rogue Accident Claim Firms

Preston Solicitor Welcomes Tough Line From Justice Ministry in Rooting Out Rogue Accident Claim Firms.

Ten times more accident claims handling specialists were forced to close for breaching the rules regulating their trade in 2010/11 than in the previous year, the Ministry of Justice (MoJ) has announced.

Licences were withdrawn from 349 firms in 12 months, compared to 35 the year before.

Some had been shut down for serious transgressions, such as fraud, and using misleading marketing and aggressive sales techniques, according to Kevin Rousell, from the Ministry’s claims management regulation unit.

And the tough line has been welcomed by Preston-based personal injury solicitor Craig Porter, of PHC Law.

He said: “It is disappointing to learn that there are so many companies who are in breach of the regulations on our business which are intended to safeguard the interests of our clients.

“We deal with many personal injury victims on a daily bases, and for some of these the consequences are very severe.

“The overriding objective of any reputable, genuine firm is to attend to the needs of the person who has sustained an injury as a result of someone else’s negligence.

“We therefore believe that action needs to be taken against companies which breach the rules and regulations of the MoJ.”

PHC Law receives most of its work through referrals and recommendations, and as Craig Porter points out: “What distinguishes personal injury solicitors like PHC Law from claims management companies is our experience, expertise, and our client care – but, most importantly, we, along with many other firms, are regulated to the most stringent of standards.”

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PHC Law Secures £9,000 Compensation For Ladder Fall Victim

A barman who fell from a ladder while taking down a promotional banner has secured £9,000 in damages for his injuries.

With the help of expert personal injury solicitors from Preston-based company PHC Law, the man won the settlement after negotiations which took place following the man issuing legal proceedings against his employer.

During those negotiations it emerged that the accident, in which the man broke his right heel bone, happened despite his immediate superior being stood at the bottom of the ladder at the time watching the work being done.

As he climbed down the ladder, the victim reached for the banner, but slipped and fell to the ground.

When the case was brought, his employers tried to reduce their liability by claiming that the man’s negligence had contributed to the accident, and that he was aware of the risk of an accident happening.

But his legal representative, John Cooper, successfully argued that the man had been simply following the instructions given by his supervisor, and the bar’s manager.

Mr Cooper said that the employer had been right to admit liability, and added: “It is the employer’s responsibility to ensure the safety of their employees at all times and in this case, they were found to be negligent.

“The claimant’s employers were ultimately responsible for accessing, planning and ensuring that work being carried out done safely, using suitable safety wear and equipment.”

He concluded: “It has taken three years to settle, but both my client and I are very pleased with outcome.”

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PHC Law Recovers £400,000 Damages For Motorcycle Accident Victim

The Claimant suffered an exceptionally severe leg injury including compound fractures to the tibia and fibula extensive degloving together with damage to the right knee. In order to prevent infection in the lower leg a transplanted muscle from the Claimant’s back was made and attached to the leg. The result was an exceptionally deformed looking leg. The Claimant underwent a number of further procedures because the accident had caused associated injuries to the toes, tendons, ankle and knee. Only after the injuries had thoroughly settled and no other further surgery was contemplated did the Claimant undergo plastic surgery to reduce the cosmetic abnormality in his lower leg.

After a lengthy period of absence from work the Claimant returned to his pre-accident employment as an engineer and continued to be restricted in the hours of work which he could manage and the extent to which he could manage lifting and standing up at work.

He suffered psychologically as a result of the accident. He received therapy and improved significantly. His long held ambition was to join the Police Force. His prospects of doing this were eliminated by the injuries sustained in the accident.

Expert evidence was obtained from a range of medical experts including orthopaedic surgeon, plastic surgeon and consultant psychiatrist.

The Defendants made a number of inadequate offers as the matter progressed. Eventually settlement was achieved at a joint settlement meeting when the Claimant accepted the Defendants’ offer to pay a total of £400,000.00 damages inclusive of interim payments and CRU. Interim payments totalling nearly £60,000.00 had been made by the Defendant to the Claimant during the course of the action.

The Claimant who was very disturbed by the accident suffered a great deal emotionally and physically subsequently as he sought to come to terms with the gross cosmetic abnormality caused by the accident and a series of operations. He was distressed at his inability to make a full recovery and that his ambition of becoming a Police Officer had been permanently thwarted.

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PHC Law Recovers Over £500,000 Compensation For Accident At Work Claimant

PHC Law Recovers Over £500,000 Compensation For Accident At Work Claimant

The Claimant claimed damages for an accident which occurred on 6th December 2005 when he was 42-years old. He was required to move a completed lorry by means of a hand operated electrically powered “dead man truck”. His left foot/lower leg was trapped and crushed by the truck causing very serious injuries including compound fractures to the left tibia and fibula, a fracture dislocation of the ankle and a fracture of the calcaneum.

The Claimant has suffered a very serious injury and underwent three operations in quick succession his treatment involving external fixation and skin grafting. The Claimant did not make a good recovery and suffered multiple corrective operations – a total of 13 to date of settlement.

Although the Claimant attempted to return to his work as a motor engineer the effect of ongoing pain and disability made this impossible. He was unable to do manual work from a standing position and work involving weight bearing. He was equally unable to manage sedentary work due to swelling and increased pain caused by being seated.

Expert evidence was obtained from a Consultant Orthopaedic Surgeon. The Defendants obtained orthopaedic evidence from two other specialists.

Settlement was necessarily delayed to enable a proper assessment of the full extent of the Claimant’s ongoing disability together with his future limitations on the labour market and domestically.

The matter was dealt with co-operatively throughout between the parties and the Claimant was voluntarily provided with interim payments by the Defendants.

The Defendants initially offered £110,000.00. This offer was rejected by the Claimant. The Defendants then offered £400,000.00 in January 2011 which was rejected by the Claimant. The Defendant subsequently reduced this offer to £380,000.00. Both parties wished to seek disposal of the claim by joint settlement meeting. As the date for the meeting approached the Defendants disclosed surveillance evidence which required most careful consideration by the Claimant and the Claimant’s legal advisors.

In the event the matter was settled by way of joint settlement meeting on 21st July 2011 for the total sum of £568,330.28. Settlement was inclusive of £49,000.00 interim payments and £19,330.28 payable to the Department of Work and Pensions in respect of refundable benefits.

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Preston Injury Solicitors Highlight Work Related Accidents Numbers In Lancashire

More people are injured in work related accidents in Lancashire than in any other areas throughout the North West, or the whole country, according to a new analysis of official data by the Chartered Society of Physiotherapy (CSP).

Last year there over 10,000 injuries in the workplace were reported due to slips and trips, estimated to cost businesses a total of £521,000,000.

In so many cases, these types of accidents could easily be prevented if the correct action has been taken by the employer.

In Jan 2011, the Health and Safety Executive (HSE) released a plea to employers to make health and safety a priority going forward.

According to the Health and Safety Executive, in 2010 more than 300 work related incidents occurred across the North West each week, an annual total of 16,385 people being injured or resulting in fatal accidents.

The HSE hope this figure will be a reminder to employers and staff to make their workplaces safer moving forward and drastically improve casualty rates.

In 2010 the Health and Safety Executive prosecuted North West firms for 100 breaches for health and safety legislation, taking action against hundreds of businesses by issuing them with Prohibition and Improvement Notices.

David Sowerby, Regional Director for the North West said:
“Behind these statistics are the real life stories of thousands of workers suffering injuries and ill health. Together with their families, they have to deal with real hardship, pain and suffering.

“The New Year is an opportune time to reflect on the number of incidents in the past 12 months, and to take positive action to improve conditions in workplaces. “The main causes of fatal incidents nationally remain falls from height and from workplace transport, with the highest numbers being found in the construction and agriculture sectors. For other injuries, slips and trips and incidents affecting the back and upper limbs are the most common cause.

“Most of these injuries are entirely preventable. We implore businesses to take practical action to manage the risks people face in their day-to-day work.” Britain boasts one of the best health and safety records in Europe but with 180 workplace deaths nationally last year, HSE says there is still much to be done.

Dr Sowerby added:

“Simple measures, including the assessment of workplace risks to identify improvements, and providing training and instruction to workers, can and do prevent many incidents. Involving the workforce in this process has been shown to have significant success.

“HSE works with a number of partners to provide free advice and guidance to those both carrying out and managing work. We want businesses and the self-employed to work with us to help reduce injuries and make the North West a safer and healthier place to work.

“Every employee has the right to return home from work safely and without their health affected and I hope all employers in the North West share that view and take steps to ensure that is the case.”

Many people who have suffered a work related injury go onto seek the legal advice and guidance from a personal injury solicitor about pursuing an accident at work claim.

Lancashire based personal injury firm, PHC Law Ltd, help thousands of people every year throughout the North West and the UK to recover from injuries they have sustained whilst at work, recovering millions of pounds in compensation.

A spokesman from PHC Law said: “If someone has suffered an accident at work within the past three years, they are entitled by law to seek the legal advice and guidance from a personal injury solicitor. It is their employer’s duty of care and responsibility to ensure the health and safety of their employees. Employers who are found to be in breach of this are breaking the law”

“In this climate, many people feel reluctant to pursue a claim for compensation, fearful of losing their jobs if they made a claim, or concerned about the financial loss they will suffer because they are unable to work”

“We help thousands of people throughout Preston, the North West and the UK, recovering compensation for the pain suffering and affect the injury has had on their day-to-day lifestyle and also access the compensation amounts they are entitled to for any financial loss they have suffered. Severe injuries can often be disabling, affected their future employment prospects and lifestyle. Not only do we set out to achieve the maximum amount of compensation they deserve, we also arrange for any medical rehabilitation they might require and access their financial circumstances, recovering compensation for any financial losses they have also suffered”

PHC Law Ltd are one of the UK’s leading ‘No win, No fee’ solicitors. For more information, please visit phclaw.com or call free on 0800 612 7 612.

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Shoosmiths Appoints David Palmer as New Head of Access Legal

Shoosmiths has announced it has appointed David Palmer has the new head of its consumer legal services operation Access Legal. David has been appointed to drive Access Legal forward after a successful first 18 months.

David will be taking over from the current head of consumer services, Judith Dorkins, who has worked for Shoosmiths for 20 years, and spent months helping to develop and launch Access Legal.

Judith Dorkins, who is retiring to pursue other interests, commented on David taking over from her: “David is an experienced business leader who had developed success across a wide range of sectors and for some of the most challenging and innovative international companies.

“He has just the skills we were looking for to take Access Legal to the next level in the journey to become a leading and trusted provider of high quality legal services to consumers.”

David Palmer, new head of consumer services, Access Legal, commented: “This is a wonderful challenge at what is an exciting time for the consumer legal services market. To be the leading player as we intend in this brave new world we must offer legal expertise coupled with traditional service values, delivered in a modern way that deploys the best practices from other fast-moving consumer sectors. I’m looking forward to making this happen.”

Before moving to Access Legal, David has enjoyed a wide ranging career, including roles such as director of the UK personal cards business of Citigroup, international marketing head for US private equity and investment banking group Robert W Baird, and head of personal customer marketing for Royal Bank of Scotland’s card division.

Access Legal was first launched in February 2010, and marked its first year anniversary at the start of 2011 with an impressive set of launch-year statistics.

It recorded a 178% increase in direct enquiries, saw web enquiries up more than 100%, staff referrals and member claims climbed from 1% to 11% and it experienced 25 times more enquiries through recommendations.

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Access Legal from Shoosmiths joins the Institute of Customer Service

Access Legal from Shoosmiths has announced it has joined the Institute of Customer Service, making it the first top 30 legal services firm to do so.

The national law firm believes that becoming a member of the Institute of Customer Service will help support its key strategic aim of delivering the highest levels of client and customer service.

Access Legal provides a variety of services including personal injury claims, and considers customer service to be extremely important. The team at Access Legal aim to be friendly, supportive and caring and treat each client as a real person rather than a ‘case’.

Claire Rowe, chief executive of Shoosmiths, commented: “One of Shoosmiths’ central tenets is that only the very best customer service is good enough.

“And while we’re proud of the service levels we’ve already achieved, we’re the first to acknowledge that there’s always room for improvement.

“We must make sure everyone at the firm is committed to delivering great customer service all the time, which is why we’re rolling out an Institute-associated people development programme, to ensure client service is understood at all levels of the firm.

“One of the reasons we chose to join the Institute is because it’s recognised as the leading body in its field by so many of our clients. And it would be wonderful to think that as the first top 30 law firm to join it, we might just be setting a new benchmark for the legal industry.”

The Institute of Customer Service is an independent, professional membership body for customer service. It aims to be the first port of call for every aspect of customer service, so that its customers can improve their business performance and their overall customer experience.

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PHC Law Firm Celebrates Their 10th Anniversary

Today, Preston based personal injury from, PHC Law Ltd, celebrate their 10th anniversary.

From humble beginnings starting off as a one man band, the firm has grown to become one of the most reputable personal injury solicitors in Preston, and surrounding areas with a total staff number of 15 and counting.

Philip H Cuerden, Managing Director explains “I wanted to develop a specialist firm that was able to respond to our clients efficiently to the personal injury environment. Although the myth of “compensation culture” continues to be reported by the media that it is easy for any one to pursue and successfully make a claim for compensation that is not the case.

Many of the laws that govern the service that we provide have been around for decades, since the law of negligence was established in 1931.

The firm has seen a significant change in legislation in recent years, aimed at safeguarding the workforce.

People awareness of the right to bring a claim if they are a victim of an accident due to someone else’s negligence has changed. However, establishing that fault remains the challenge and is what our team of solicitors is dedicated to”

“Although we have a English and Polish client base, our future aim is to raise our profile both locally and Nationally to make sure that we are the first port of call for those unlucky enough to suffer an injury as a result of an accident.

To achieve this we have recently invested in the re-launch of our new website, phclaw.com and also partnered with one of the UK’s leading SEO agencies who we are working very closely with to make sure that we are featured on page one of Google when ever someone browses online for a ‘No win, No Fee’ solicitor.

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